Policies & Privacy

At Mutkaa, we place the utmost importance on the privacy of our visitors and guests. This policy explains how we collect, use, and protect your personal data.

Information Collection

We collect only the information necessary to complete your booking and provide our services, including your name, contact details, and personal stay preferences.

Use of Data

• Confirming and managing your hotel reservations.
• Tailoring your experience to your cultural and dietary needs.
• Sending important updates related to your stay or exclusive offers (with your consent).

Information Security

We use advanced encryption technologies and strict security measures to protect your data from unauthorized access, in line with international standards and data protection laws in the Kingdom of Saudi Arabia.

To ensure a flawless experience, please review the following terms regarding reservations at Mutkaa:

Identification Requirements

All guests must present a valid national ID card or an original passport at check-in, in accordance with local regulations.

Payments

A pre-authorization on your credit card or a deposit is requested at booking to confirm the room. We accept all major credit cards and Mada payments.

We understand that plans can change. Our cancellation policy seeks to balance guest flexibility with the lodge's preparations.

Note: Cancellation policies may differ during official holidays and major tourism seasons in Diriyah.